Shipping policy
SHIPPING POLICY
Brighton Commerce
Last Updated: June 2026
Effective Date: June 24, 2026
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1. SHIPPING METHODS & CARRIERS
1.1 Carrier Selection
Brighton Commerce selects shipping carriers at our sole discretion based on destination, package weight, and cost. Accepted carriers include:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
- DHL (international)
- Regional carriers as needed
You do not have the right to choose your carrier. Carrier selection is final and non-negotiable.
1.2 No Carrier Liability
Brighton Commerce acts only as a facilitator between you and the carrier. We are not responsible for carrier performance, delays, mishandling, loss, or damage. All claims must be filed directly with the carrier.
1.3 Carrier Terms Apply
Your shipment is subject to the terms, conditions, and liability limits of the selected carrier. Carrier liability is typically limited to $100 USD for standard shipment unless insurance is purchased.
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2. PROCESSING & DISPATCH
2.1 Processing Timeline
- Orders are processed within 1-3 business days of confirmed payment
- "Business days" excludes weekends and holidays
- Processing begins only after payment clears (not upon order placement)
- No expedited processing available
2.2 Dispatch Schedule
- Orders are typically dispatched Monday-Friday
- Orders placed on weekends/holidays are processed the next business day
- We do not dispatch on weekends, holidays, or company closure dates
- Holiday closures may delay processing (notice provided separately)
2.3 Processing Not Guaranteed
We reserve the right to delay processing for:
- Payment verification or fraud review
- Address validation or correction needs
- Out-of-stock items awaiting replenishment
- System errors or technical issues
- High order volume periods
Delays do not entitle you to cancellation or refund unless order is cancelled by us.
2.4 Dispatch Notification
A tracking number and carrier information will be provided via email once shipment is dispatched. Check your email (including spam folder) for this notification.
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3. DELIVERY TIMEFRAMES
3.1 Estimated Delivery
Estimated delivery dates provided at checkout are ESTIMATES ONLY and are not guarantees or promises. Estimates are based on:
- Normal carrier performance
- Standard routing
- Historical delivery patterns
- No unforeseen delays
3.2 No Guaranteed Delivery
Brighton Commerce does NOT guarantee:
- On-time delivery
- Delivery by any specific date
- Next-day or expedited delivery
- Weekend delivery
- Holiday delivery
3.3 Delivery Delays
Delivery delays do NOT entitle you to:
- Refund or partial refund
- Cancellation of order
- Compensation
- Replacement shipment
Delays are the responsibility of the carrier, not Brighton Commerce.
3.4 Typical Delivery Timeframes (ESTIMATES ONLY)
- **Domestic Standard (Cont. US):** 5-10 business days post-dispatch
- **Alaska/Hawaii:** 7-14 business days post-dispatch
- **International:** 10-30 business days post-dispatch (varies by destination country)
These are NOT promises. International delays are common due to customs clearance.
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4. ADDRESS REQUIREMENTS & RESPONSIBILITY
4.1 Address Accuracy
You are solely responsible for providing a complete, accurate, and correct delivery address at checkout. This includes:
- Street address (no PO Box unless specified as acceptable)
- City, state/province, postal code
- Country
- Any apartment, suite, or unit number
- Any required phone number for delivery
4.2 Address Verification
You should verify your address before completing purchase. If your address is incomplete or incorrect, you are responsible for the consequences, including:
- Package delivery to wrong address
- Package returned to Brighton Commerce
- Delayed delivery or non-delivery
- Forfeiture of package
4.3 Undeliverable Addresses
If a package is returned to us as undeliverable due to address error:
- We will hold the package for 30 days
- After 30 days, unclaimed packages are discarded or donated
- You forfeit all right to the package and its contents
- No refund will be issued for address errors
4.4 Corrections After Dispatch
Once a package is dispatched, address changes are NOT possible. If you provide an incorrect address, the package will be delivered to that address and we are not responsible for non-receipt.
4.5 Special Addresses
**We do NOT ship to:**
- PO Boxes (except USPS Priority Mail, which you may request)
- Military addresses without proper APO/FPO designation
- Freight forwarders without written authorization
- Mailbox facilities (UPS Store, etc.) without specific instructions
- Incomplete or ambiguous addresses
Attempted delivery to prohibited addresses may result in package return and forfeiture.
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5. RISK OF LOSS & LIABILITY
5.1 Risk Transfer Upon Dispatch
Risk of loss, theft, damage, and liability for the shipment transfers to you and/or the carrier upon dispatch from our facility. Brighton Commerce assumes NO liability for:
- Loss in transit
- Damage during shipment
- Theft or pilferage
- Weather-related damage
- Carrier mishandling
- Delay or non-delivery
5.2 Our Liability Limit
Brighton Commerce's liability for shipping issues is LIMITED TO THE PURCHASE PRICE OF THE ITEMS SHIPPED, NOT TO EXCEED $100 USD.
5.3 No Liability for Carrier Negligence
Even if the carrier is negligent, at fault, or liable, Brighton Commerce is NOT responsible for pursuing claims on your behalf. You must file claims directly with the carrier.
5.4 Packages Deemed Delivered
Once a carrier marks a package as "delivered," we are not responsible for:
- Theft from porch, mailbox, or doorstep
- Damage after delivery
- Package left in accessible location
- Lost packages after "delivery" status
**Responsibility transfers to you upon delivery status.**
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6. SHIPPING INSURANCE
6.1 Basic Shipping NOT Insured
By default, shipments are sent without insurance. Standard carrier liability is limited to ~$100 USD regardless of package value.
6.2 Optional Insurance Available
- You may purchase additional shipping insurance at checkout
- Insurance cost is non-refundable even if claim is denied
- Insurance only covers loss/damage, not theft or delay
- Insurance claims are subject to carrier requirements and documentation
6.3 Insurance Claims
- You must file insurance claims directly with the carrier within 30 days
- We will not file claims on your behalf
- Claim approval is at carrier's discretion
- Claim processing typically takes 4-8 weeks
6.4 High-Value Items
For orders exceeding $500 USD, we recommend purchasing shipping insurance. Brighton Commerce assumes no liability for uninsured high-value shipments.
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7. LOST OR DAMAGED PACKAGES
7.1 Reporting Procedures
If you believe your package is lost or damaged:
**Step 1 — Contact Carrier First**
File a claim with the shipping carrier (USPS, UPS, FedEx, etc.) within 30 days. Provide:
- Tracking number
- Photos of damage (if applicable)
- Proof of delivery (screenshot of tracking status)
**Step 2 — Contact Brighton Commerce**
If the carrier denies your claim or if 30 days have passed, contact info@brightoncommerce.shop with:
- Order number
- Tracking number
- Carrier name
- Photos of damage or packaging (if applicable)
- Proof you filed carrier claim
7.2 Our Investigation
We may investigate at our discretion, but we assume no obligation to do so. Investigation does not guarantee reshipment or refund.
7.3 Resolution Options (At Our Discretion)
If we determine the loss/damage is our responsibility:
- **Option A:** Reship the package at no cost to us
- **Option B:** Issue partial refund (amount TBD by us)
- **Option C:** Issue full refund (rare, only if deemed our fault)
We decide which option applies.
7.4 Reshipment
If we reship a package due to loss/damage:
- Reshipment is sent via standard shipping
- Reshipment is uninsured unless you pay for insurance
- Reshipment timeline is 1-3 business days + carrier delivery time
- Reshipment is NOT guaranteed to arrive; same liability terms apply
7.5 Uninsured Shipments
For uninsured shipments, our liability is capped at $50 USD or the refund amount, whichever is lower.
7.6 Damage Claims
**Packages arriving damaged:**
- You must report damage to the carrier within 24 hours of delivery
- Refuse delivery or note damage on signature if possible
- Photograph damage and packaging condition
- File carrier claim with photographic evidence
- Provide carrier claim details to Brighton Commerce
Without carrier claim filing, we will not process refunds for damage.
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8. STOLEN PACKAGES & PORCH DELIVERY
8.1 No Responsibility for Theft
Brighton Commerce is NOT responsible for packages that are:
- Stolen from porch or mailbox after delivery
- Taken by neighbors, roommates, or other persons
- Lost before you receive them
8.2 Carrier Delivery Discretion
Carriers may leave packages:
- On your porch or doorstep
- In mailbox (if package fits)
- With a neighbor (at carrier's discretion)
- At a pickup location (if delivery attempt fails)
You do not control carrier delivery decisions.
8.3 Signature Requirements
- Signature is NOT required by default
- If you require signature, request at checkout (may increase shipping cost)
- Without signature, carriers will not hold packages or require pickup
- Packages left without signature are your responsibility
8.4 Theft Prevention
To minimize theft risk:
- Request signature confirmation (paid option)
- Request package held at carrier facility for pickup
- Provide delivery instructions via carrier website
- Ask neighbor to accept package (your choice)
- Use a locked mailbox or package delivery box
**Brighton Commerce is not liable for theft regardless of precautions.**
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9. DELIVERY ATTEMPTS & UNCLAIMED PACKAGES
9.1 Delivery Attempts
Carriers typically make 1-3 delivery attempts before returning packages. Specific attempts depend on carrier policy.
9.2 Return to Sender
If a package is returned to Brighton Commerce after delivery attempts:
- Package is held for 30 days
- You may request reshipment at your expense
- Reshipment cost is the original shipping fee
- After 30 days, unclaimed packages are discarded
9.3 Reshipment of Returned Packages
If we reship a returned package:
- New shipping timeline begins (5-10 business days)
- Reshipment is at standard/basic shipping rate
- Insurance is not included
- Same liability terms apply as original shipment
9.4 Refunds for Unclaimed Packages
We will NOT refund the product for unclaimed or returned packages after 30 days. You forfeit all claim to the package.
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10. INTERNATIONAL SHIPPING
10.1 International Availability
We ship to select countries only. International shipping availability is shown at checkout and is subject to change without notice.
10.2 Customs, Duties & Taxes
For international orders:
- YOU are responsible for all customs duties, import taxes, and VAT
- We cannot predict or control customs charges
- Customs fees vary by country and are NOT our responsibility
- You may be required to pay duties upon delivery
10.3 Customs Clearance
International packages may be held in customs for inspection and clearance. This can add 5-14 days to delivery time.
10.4 Customs Documentation
We will provide accurate customs declarations on all international packages. False or misleading declarations are illegal and are your responsibility if you request them.
10.5 Restricted Items
We do NOT ship the following internationally:
- Liquids or gels (cosmetics, serums) to certain countries
- Items prohibited by destination country law
- Items requiring special permits or licensing
Restricted shipments may be returned or destroyed by customs authorities.
10.6 International Carrier Terms
International shipments are subject to carrier liability limits, which are typically $100-200 USD regardless of package value. Purchase insurance for valuable items.
10.7 Returns from International Customers
- Return shipping to the US is the customer's cost
- We do not provide prepaid international return labels
- International return packages may take 2-6 weeks
- Customs duties on returns are your responsibility
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11. EXPEDITED & SPECIAL SHIPPING
11.1 Expedited Shipping NOT Available
We do not offer expedited, express, overnight, or rush shipping options. All shipments are sent via standard carrier service.
11.2 No Rush Processing
Order processing time (1-3 business days) cannot be expedited regardless of shipping method selected.
11.3 Holiday & Weekend Delays
Orders placed on weekends or holidays are processed the next business day. Holidays may delay dispatch by 1-2 days. No compensation for holiday-related delays.
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12. PACKAGE TRACKING
12.1 Tracking Information
Upon dispatch, you will receive:
- Tracking number via email
- Carrier name and service type
- Link to carrier tracking site
12.2 Tracking Accuracy
Tracking information is provided by the carrier and may be delayed, inaccurate, or not update in real-time. We are not responsible for:
- Tracking delays or inaccuracy
- Lack of tracking updates
- Discrepancy between tracking info and actual delivery
12.3 "In Transit" Not a Delivery Promise
"In transit" status does not guarantee delivery by any specific date. Packages may remain in transit for extended periods due to carrier delays.
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13. MULTIPLE PACKAGES & SPLIT ORDERS
13.1 Order Splitting
Orders may be split into multiple packages at our discretion due to:
- Item availability
- Supplier inventory
- Warehouse location
- Fulfillment efficiency
You do not choose whether orders are split.
13.2 Multiple Shipments
If your order is split into multiple packages:
- Each package has a separate tracking number
- Each package is shipped independently
- Delivery dates may vary between packages
- You may receive packages on different dates
13.3 Missing Items in Multi-Package Orders
If you receive one package but not the other after 15 days:
- Contact info@brightoncommerce.shop with both tracking numbers
- We will investigate the missing package
- Resolution depends on carrier response
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14. SUBSCRIPTIONS & RECURRING ORDERS
14.1 Subscription Shipping Schedule
Subscription orders ship according to your selected subscription interval (e.g., every 30 days). Shipping dates cannot be customized.
14.2 Subscription Address Changes
To change shipping address for future subscription orders, update your address in your account at least 5 days before the next scheduled dispatch.
14.3 Subscription Holds
You may pause a subscription but cannot change dispatch dates.
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15. EXCEPTIONS & FORCE MAJEURE
15.1 Unforeseeable Delays
We are not liable for delays caused by:
- Weather, natural disasters, or acts of God
- Carrier strikes or labor disputes
- Government actions or regulations
- Pandemics or health emergencies
- Infrastructure failures
- War, terrorism, or civil unrest
15.2 Shipping Delays During Force Majeure
During events beyond our control, shipping timelines may extend indefinitely. No refunds or compensation will be issued.
15.3 Carrier Service Suspensions
If a carrier suspends service to your area, we may:
- Hold your order until service resumes
- Reroute via alternate carrier (may cost more)
- Issue partial refund (at our discretion)
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16. MODIFICATION & NON-COMPLIANCE
16.1 Right to Modify
We reserve the right to modify this Shipping Policy at any time without notice. Modifications take effect immediately.
16.2 Policy Precedence
If this Shipping Policy conflicts with our Terms of Service, the more restrictive provision applies.
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17. CONTACT & DISPUTES
17.1 Shipping Issues Contact
For shipping inquiries or disputes: info@brightoncommerce.shop
Include:
- Order number
- Tracking number (if available)
- Description of issue
- Any supporting documentation (photos, carrier communication, etc.)
17.2 Response Time
We will respond within 48 business hours. Response does not guarantee resolution or investigation.
17.3 Dispute Resolution
All shipping disputes are subject to the arbitration clause in our Terms of Service. Litigation is not an option.
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18. ACKNOWLEDGMENT
BY PLACING AN ORDER, YOU ACKNOWLEDGE AND AGREE THAT:
✓ You have read and understood this Shipping Policy
✓ You assume all risk of loss, theft, and damage after dispatch
✓ You are responsible for providing accurate shipping address
✓ You understand delivery dates are estimates, not guarantees
✓ You will not hold Brighton Commerce liable for carrier delays or mishandling
✓ You understand carrier liability is typically limited to $100 USD
✓ You accept all terms regarding international shipping, customs, and duties
✓ You understand packages deemed "delivered" are your responsibility
✓ You will file claims directly with the carrier, not with Brighton Commerce
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LAST UPDATED: June 24, 2026
NEXT REVIEW DATE: December 24, 2026
For questions: info@brightoncommerce.shop